by Danie BaptisteAre you very good at maintaining customer relationships in your small business?
If the answer to this is ‘no’ and one of your goals is to make money in your business then you’d better re-focus your priorities.
Your top objective should be revolved around protecting your customer relationships and winning back those you thought you’d […]
by Howard LeeNo one likes to be put on hold or to endure high pressure sales tactics. Even Business owners, who, after all, are also consumers, probably hate the ‘hard sell’ that is common at many firms.
Yet Companies often don’t let this shared experience inform their own transactions with customers. This disconnection from the consumer’s […]
by Danie BaptisteIf you were among the millions of people watching the 2008 Olympic Games then you witnessed Michael Phelps win a historic 8 gold medals and you said to yourself: “Wow, he’s amazing!”
Well, what if I told you that your customers could be saying the same thing about your business if you apply the […]
by Danie BaptisteMy fellow Entrepreneurs:
Customer Satisfaction Surveys - Are you using them? Well, you’d better start today if you want to retain your customers and keep them coming back.
If you are a small business owner then you don’t have to look too far to come up with ways to increase their sales because their current […]
by Tom Lambert“I’m trying to keep costs down not fritter money away on fantasies like Customer Engagement” says a hard pressed CEO. But Customer Engagement is about reducing the costs of servicing your customers, as well as providing superior service. So you had better take notice if you want to remain as CEO in […]
by Gavin InghamSalespeople and business people know that listening skills are essential yet when I run sales training seminars I am constantantly amazed by how poorly most people listen to their prospects and clients.
This may well be that people have had too little sales training in this area, it may be that they hear what […]
by May JaneSteel building project services offers innovative buildings and utilizes a nationwide network of independent dealers providing local expertise for your area. Also steel buildings offer the finest premium quality, prefabricated steel building that are customized to meet even the toughest of customer demands for commercial, industrial, or agricultural applications. The nationwide network of […]
by Andrew CoxNothing sets the standard for excellent customer service more than excellent employee service.
I was reminded of that just the other day. The manager of a fast food restaurant was really giving an employee hell - and in view of customers. The person who waited on me was sullen, slow and seemed little interested […]
by Vikram KumarDealing with people that are physically disabled particularly with their hearing or speech can be difficult. Although some people who do not understand their situation consider them as not normal, they are still people. They meet with other folks and communicate with them accordingly. The only difference is the way they relay their […]
by Drew StevensIt was approximately 54 years ago, but Peter Drucker was correct about the past, the present and most certainly the future. In his award winning book “The Practice of Management” Mr. Drucker wrote, “The only valid definition of business purpose: to create a customer. …It is the customer who determines what a business […]
by Ariel MonasCustomer satisfaction lies at the base of the success of any business. It not only leads to retention of the existing customers but also calls forth new customers.
The survival and sustenance of companies in the market amidst heightened competition is possible only by being customer centric. This can be ensured only by exhaustive […]
by Colleen FrancisOvercoming Customer Objections
A Q&A with Colleen Francis
The following was adapted from an interview conducted by Dan Walker, host of SalesRepRadio a weekly podcast offering tips, best practices and expert advice for sales professionals across North America and around the world.
Q: As sales reps, one of the major obstacles we encounter in doing […]
by Drew StevensFinding Solutions that otherwise puzzle organizations
Organizations believe that they provide exactly what customers desire. Ask any firm and the Paretto Principle prevails. 80 percent of most organizations believe they deliver exemplary customer service. Ironically, less then 20 percent do. According to research by consultancy Bain and Company, only 8 percent of companies really […]
by Steve NicolleAs a waiter you should always be ready for the unexpected and be ready to adapt to any situation. The restaurant can be slow one moment and all of a sudden a bunch of people can come in and the restaurant is packed.
One of my most memorable shifts occurred to me back in […]
by Drew StevensIn 1940, Dale Carnegie wrote a classic entitled ‘How to Win Friends and Influence People’. That book is still worth millions today. Become genuinely interested in others and take note to appreciate their business. In today’s competitive world differentiation is what sets you apart and being genuinely interested is a key differentiator in […]
by Jody GabourieThe secret to making people sit up and take notice of you and your company is to identify and address the problems they are facing. This is really the only way that you’ll get their attention and any resulting action on their part.
Sure, people may take a second glance at your flashy brochure […]
by jacob chris
People alive with a terminal illness often face tough financial problems. A viatical settlement is an option that can provide you cash to help with expenses. It is the sale of a life insurance policy to a third party. The holder of the policy sells it for a percent of the death benefit. […]
by Axel MeierhoeferHave you read the articles in the papers about the status of our economy? I am not sure that we are really in a recession or even in a depression, as some pessimists seem to indicate. May that be decided by the historians in a few years when all the data is available […]
by Rick KirschnerYou are, no doubt, familiar with the saying, The customer is always right!’ Well, there are all kinds of reasons to believe that the customer is always right’ is wrong. And I have to agree with people who say that it’s wrong. But here’s the rub. If your interest is bringing about […]
by Mandeep SinghUp until about 10 years ago most desk top heights were fixed at around 72cm from the ground.
There were some manufacturers who offered height and tilt adjustable desks, but these were mainly for specialist requirements such as designers and draftsmen.
Nowadays however most ranges of desks, apart from some of the very basic forms […]